Salesforce Service Cloud Developer

from 8 to 13 year(s) of Experience
₹ 14,00,000 - 19,00,000 P.A.

Job Description

  • In-Depth understanding of service cloud functionality such as Case Management, Live Agent, Omni Channel, Einstein BOT and Salesforce Knowledge
  • Designed and developed solutions using Service Cloud automation (Flows, process builder, quick actions, macros, quick text).
  • Full understanding of use cases related to support functionality for multiple interaction channels (mobile, phone, email, web, chat, and social media.)
  • Collaborate with stakeholders and execution team to define and implement solutions using the Salesforce Service Cloud on Lightning Platform.
  • Hands-on development experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled, and Batch classes.
  • Manage the process of evaluating, communicating, testing, resolving support issues and deploying per the Salesforce platform upgrades/releases as needed.
  • Evaluate Service Now Tickets/ Epics/User-stories to convert functional requirements to technical requirements.
  • Development Experience with Salesforce Lightning, Aura, LWC and integrating SFDC with multiple business applications.
  • Experience with Development Tools and Technologies: Visual Studio Code (or similar IDE), GIT, Jenkins etc.
  • Strong desire to learn. You are energized when new features and technologies become available and eager to understand them and maximize their potential.
  • Experience with one or more general-purpose programming languages including but not limited to: Java, Python, JavaScript or other scripting languages.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities
  • Hands on or good knowledge on CTI integration.
  • Ability to work independently

Minimum Qualifications:

  • 6+ years of experience working on configuration, development and implementation of Salesforce.com application.
  • Experience in designing, coding, and implementing APEX code Triggers, Classes, Visualforce and Lightning components, SOQL and SOSL languages
  • BE in Computer Science, a similar technical field of study or equivalent practical experience.
  • Deep proficiency with salesforce.com APIs and security model.
  • Certified Salesforce Service Cloud Developer ( Required ) **
  • Salesforce Certified Platform Developer I, II highly preferred
  • Highly developed written and verbal communication and interpersonal skills.

Preferred skills:

  • Service cloud functionalities in Lightning experience
  • REST API integration
  • Build custom lightning components using Aura , LWC.

Well-rounded in both functional and technical aspects of a CRM engagement.



Regards

Aamina Bano

abano@vbeyond.com

Role:Technical Architect

Salary: 14,00,000 - 19,00,000 P.A.

Industry:Recruitment, Staffing

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Employment Type:Full Time, Permanent

Education-

UG:B.Tech/B.E. in Any Specialization

PG:

Doctorate:

Company Profile

Vision Beyond Resources India Private Limited

Its global Recruiting Firm serving customers across industry segments or domains, headquartered in Hillsborough , NJ, USA .


Regards

Aamina Bano

abano@vbeyond.com

Company Info
View Contact Details+

Contact Company:Vision Beyond Resources India Private Limited

Address:SECTOR A, B-2/389, ALIGANJ, NEAR I.E.T. RING ROAD,, LUCKNOW, Lucknow , Uttar Pradesh, , LUCKNOW, Uttar Pradesh, India